Aviation Customer Service & Hospitality
Aviation Customer Service & Hospitality Training
The Aviation Customer Service & Hospitality Training program at Shivglobe AI and Aviation Academy (OPC) Private Limited is designed for students who wish to build a career in the fast-growing aviation and hospitality industry. This program develops strong customer service skills, grooming, communication, and the professionalism required to work in airports, airlines, and luxury hospitality sectors.
The training ensures that every student gains confidence, interpersonal skills, and problem-solving abilities needed to serve passengers, handle customer queries, and create a positive travel experience. Special focus is placed on grooming and etiquette, making students industry-ready.
Course Objective
The main objective of this course is to prepare students for customer-facing roles in aviation and hospitality.
At ShivGlobe Academy, we focus on customer handling techniques, complaint management, in-flight and airport
hospitality, grooming, and etiquette. With practical training and role-play exercises, our students learn
how to deliver world-class service with professionalism and empathy.
Training Highlights
Students at ShivGlobe Academy receive hands-on training in customer service and hospitality
tailored for the aviation industry. Key areas include passenger assistance, complaint resolution,
ticketing support, in-flight hospitality, communication skills, grooming, and body language.
Special focus is given to soft skills, personality development, and real-life role plays to
ensure students are well-prepared for industry demands.
Course Duration
The Aviation Customer Service & Hospitality program is generally structured for six months,
with options to extend up to one year depending on specialization modules. Flexible batch timings
are available for both regular and weekend learners to suit different schedules.
Career Opportunities
After completing this course, students can work with leading domestic and international airlines,
airport lounges, and premium hospitality brands. Career roles include Customer Service Executive,
Guest Relations Officer, Passenger Service Agent, Lounge Attendant, and Hospitality Coordinator.
Airlines such as Air India, IndiGo, Emirates, Qatar Airways, and Singapore Airlines hire trained
professionals with strong customer service and hospitality skills.
Salary and Benefits
Freshers in domestic airlines and hospitality sectors can earn between twenty thousand to forty thousand
rupees per month. With experience and international placements, salaries may range from sixty thousand
to one lakh rupees per month. In addition to salary, professionals enjoy free travel, international exposure,
accommodation, and attractive perks associated with the aviation and hospitality industry.
Eligibility Criteria
Students applying for this course should have completed at least their 12th standard from any recognized board.
The minimum age requirement is eighteen years. Good communication skills, grooming standards, interpersonal skills,
and a customer-friendly attitude are essential qualities for candidates applying for this program.
Why Choose Shivglobe Ai and Aviation Academy (opc) Pvt.ltd.
At ShivGlobe Academy, we are committed to providing professional customer service and hospitality
training that matches international aviation standards. Our expert trainers bring real-world experience
into the classroom through practical sessions, role plays, grooming workshops, and interview preparation.
With one hundred percent placement assistance, we ensure our students begin their careers with reputed
airlines and hospitality brands worldwide.
About Shivglobe Ai and Aviation Academy (opc) Pvt.ltd.
Shivglobe AI and Aviation Academy (OPC) Private Limitedis a trusted name in aviation, travel, and hospitality training. We are committed to transforming the dreams of young aspirants into successful careers. With state-of-the-art infrastructure, expert faculty, and a student-centered approach, we ensure that every learner receives personalized attention and industry-ready skills. Our focus on discipline, professionalism, and confidence building makes us one of the leading institutes for aviation training.
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