Customer Handling & Professional Communication
Customer Handling & Professional Communication
The Customer Handling & Professional Communication program at Shivglobe AI and Aviation Academy (OPC) Private Limited is designed to prepare students with the essential skills needed to succeed in client-facing industries such as aviation, hospitality, IT, and corporate services. This program emphasizes the importance of effective communication, problem-solving, and customer relationship management.
The training ensures that every student develops confidence, a professional attitude, and interpersonal skills to handle customer queries and complaints with ease. By focusing on communication etiquette, empathy, and cultural awareness, the program helps learners deliver high-quality customer service in domestic and international environments.
Course Objective
The main objective of this course is to provide students with the knowledge and techniques
required to manage customers effectively and communicate professionally. At ShivGlobe Academy,
we focus on active listening, business communication, customer psychology, conflict resolution,
and workplace etiquette. Practical role-play sessions, case studies, and mock interviews
are included to make students industry-ready.
Training Highlights
Students at ShivGlobe Academy receive hands-on training in communication and customer service.
The training covers customer interaction, complaint handling, business email writing, telephone
etiquette, presentation skills, and cross-cultural communication. Practical exercises, role-plays,
and group discussions ensure students gain real-world experience.
Course Duration
The Customer Handling & Professional Communication program is structured for three to six months,
with flexible batch timings for both regular and weekend learners. The duration can be customized
based on the student’s learning pace and specialization requirements.
Career Opportunities
After completing this course, students can work in diverse fields such as aviation, hospitality,
IT, BPO, retail, banking, and tourism. Career roles include Customer Service Executive, Client
Relationship Manager, Guest Relations Officer, Front Desk Associate, and Communication Trainer.
Professionals skilled in communication and customer handling are highly valued across industries.
Salary and Benefits
Freshers can expect to earn between fifteen thousand to thirty thousand rupees per month in
customer service and communication roles. With experience and international exposure, salaries
can increase significantly. Professionals also enjoy career growth, travel opportunities, and
the satisfaction of working in people-oriented roles.
Eligibility Criteria
Students applying for this course should have completed at least their 12th standard. Strong
interest in communication, a customer-friendly mindset, and fluency in English or Hindi are
preferred. No prior technical knowledge is required, making this course suitable for students
from any background.
Why Choose Shivglobe Ai and Aviation Academy (opc) Pvt.ltd.
At ShivGlobe Academy, we focus on building the confidence and skills needed for professional
communication and customer service. Our trainers conduct interactive sessions, mock calls,
presentations, and interview preparation workshops. With dedicated placement assistance,
we ensure students start their careers in reputed companies across industries.
About Shivglobe Ai and Aviation Academy (opc) Pvt.ltd.
Shivglobe AI and Aviation Academy (OPC) Private Limitedis a trusted name in aviation, travel, hospitality, and professional training. We are committed to transforming the dreams of young aspirants into successful careers. With state-of-the-art infrastructure, expert faculty, and a student-centered approach, we ensure that every learner receives personalized attention and industry-ready skills. Our focus on discipline, professionalism, and confidence building makes us one of the leading institutes for skill development.
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